Q. What are check-in and check-out times? What about late check-ins?
A. Check-in time is 2:00 PM (and no later than 10:00 PM) and check-out is at 11:00 AM. If you require a late check-in time, please contact the Front Desk by phone or via email and a customer service representative will be happy to assist you.
Q. What is your cancellation policy?
A. Guest rooms must be cancelled at least 24 hours prior to your day of arrival, regardless of arrival time, or you may be charged for rooms reserved. Same-day reservations must be cancelled by 4pm PST to avoid cancellation penalties equal to 25% of the total reservation price. Rooms booked through an online travel portal (e.g. Priceline, Hotels.com, etc) or travel agent may incur late cancellation penalties equal to the cost of the first night of the reservation. Reservations booked via a third-party (e.g. Priceline, Hotels.com, travel agent, etc) are not refundable in the event of early departure. Late cancellation of rooms during a special event may incur a cancellation penalty equal to the total reservation cost. Special discounted rates that are based on the length of stay may be adjusted in the event of an early departure.
Q. Do you allow pets?
A. Small breeds (less than 25 pounds) are allowed at Sunrise Inn. Pet owners must read and agree to the pet policy prior to making a reservation. The pet policy can be found here. Service dogs must display service identification.
Q. What is your smoking policy?
A. Smoking is not permitted within the rooms.
Q. Can I get more information about the Wii Sports Upgrade?
A. Sunrise Inn is now proud to offer Wii Sports (Baseball, Bowling, Boxing, Golf, and Tennis) in select rooms. When making a reservation, simply book a room that includes Wii Sports and we will provide controllers up to four players upon check-in. You may play Wii Sports as much as you like during the duration of your stay at Sunrise Inn. Please note that at this time, guests will not be able to load any other games except Wii Sports.
Q. Is there a refrigerator/microwave/coffeemaker in all rooms?
A. Yes! Every room at Sunrise Inn features a refrigerator, microwave, and coffeemaker for your convenience.
Q. Are there hairdryers in the rooms?
A. Yes, all rooms are equipped with hairdryers.
Q. How many beds are there per room? Do you have roll-away beds?
A. Sunrise Inn is unique in that we feature one queen-sized Posturepedic bed per room, thus maximizing the amount of space per person. In order to accommodate large parties, we offer rooms that connect to each other via an inner connecting door (each party of two can then utilize their own bathroom, television, telephone, refrigerator, microwave, and coffeemaker). As an extra bonus, connecting rooms feature a lower overall rate per room compared to reserving two separate, non-connecting rooms. We also have roll-aways available for a nominal fee on a first-come, first-serve basis. Please call us to reserve a roll-away bed.
Q. Can I get more information regarding the Triple Room?
A. The Triple Room is a Sunrise Inn exclusive feature in which three adjacent rooms are connected to each other via inner connecting doors. Think of it as a "mini-suite" with your own private, internal "hallway"! As with our standard connecting rooms, you will receive the extra bonus of a lower overall rate per room compared to reserving three separate rooms.
Q. Do you have Internet available within the rooms? Is there a cost to use the Internet?
A. Each room offers wired high-speed Internet for your convenience. There are no fees to access the Internet and you may log-on as many times as you wish during your stay at Sunrise Inn. Rental ethernet cables are available upon request at the Front Desk.
Q. What are the sizes of the beds?
A. All rooms feature queen-sized beds, which are larger than the standard double beds seen in most hotels.
Q. I'm trying to book a room online and I don't see the room I'm looking for.
A. Please feel free to call us toll-free at (877) 669-0626 if you are having any difficulties reserving a room online. If the room you are looking for is not displayed in the online reservation system, it may be currently booked out. A Sunrise Inn customer service representative will be happy to assist you with any questions you may have regarding the rooms.
Q. Can I make a reservation for a third-party?
A. If you would like to reserve a room for a third-party (company-sponsored or other), please either email us or call us to receive a credit card authorization form. This form is necessary to process your reservation. Click here to send us an email.